Return & Refund Policy

Art Settings Return Policy

Thank you for choosing Art Settings. We are committed to providing premium, art-integrated products that enhance everyday spaces. Since many of our items are made-to-order, pre-ordered, or customized, our return policy reflects these specific product types. Please review the information below for full details.

General Return Policy

Pre-order and Made-to-Order Products: Our pre-order and made-to-order products are crafted specifically for you, meaning they are non-returnable and non-refundable unless they are defective or not as described. We strive to maintain the highest quality standards, but if an item arrives with any defect, please contact us immediately to discuss a replacement or refund.
Defective or Incorrect Products: If you receive an item that is defective or not as described, please contact us within 14 days of delivery. We are happy to arrange a replacement or issue a refund for any customer, regardless of location, in compliance with applicable consumer rights for defective merchandise.

Proof of Eligibility for Returns

To process any claim for a defective or incorrect item, please provide the following:

Photos or Video Evidence: Attach clear photos or a video showing the defect or incorrect details of the item. Ensure the images or video capture the issue in detail.
Order Details: Include your order number, purchase date, and any additional information relevant to the claim.
Return Condition: For any return, items should have intact labels, packaging, and products to be eligible.

This documentation is essential to expedite the review process and ensure we address your concern promptly.

Legal Framework for Customers

Customers Worldwide: Our defective products policy applies to all customers, regardless of their location. Customers are entitled to a replacement or refund for defective items, even when covered by our no-return policy for pre-orders and custom orders.

Consumer Expectations and Policy Transparency

We label all pre-order and made-to-order products on their respective pages to ensure transparency. By placing an order, customers acknowledge that these items are non-returnable unless there is a defect or incorrect product received. This policy supports our commitment to sustainability and provides you with unique, artist-made pieces crafted with care.

Return Process

If you need to report a defective or incorrect item, please email our customer service team at contact@artsettings.comwithin 14 days of delivery. Include the photos or video evidence, order details, and a brief description of the issue to help us process your request as quickly as possible.We are here to help, and we appreciate your understanding of our policies designed to support sustainability and artistic integrity. Thank you for supporting artists and their craft through Art Settings.

Art Settings Refund Policy

Art Settings No Refund PolicyThank you for choosing Art Settings, where each piece is crafted to reflect the unique vision of our artists. Due to the customized and made-to-order nature of our products, we do not offer refunds once an order is placed. Every item is created specifically for you, from exclusive artworks to premium materials, requiring significant time and effort to ensure quality.

Exceptions for Defective or Incorrect Products

While refunds are not offered, Art Settings will ensure the highest standards of quality in each item. If you receive a defective or incorrect product, please contact us within 14 days of delivery for a replacement or repair. To request assistance, please follow the instructions below:

Proof of Defect: Include clear photos or a video showing the issue, along with a description.
Order Details: Provide your order number, purchase date, and contact information.
Return Condition: For any return, items should have intact labels, packaging, and products to be eligible.

Our team will review the issue promptly and arrange for a resolution where eligible.

Legal Framework for Customers

Customers Worldwide: Our no-refund policy applies to all customers, regardless of their location. However, customers are entitled to a replacement or repair for defective items.

Important Notes for Customers

Art Settings appreciates your understanding of our no-refund policy, which supports our commitment to creating unique, artist-driven products while reducing waste. We encourage customers to carefully review each product listing and reach out with questions before making a purchase.For additional support, please email us at contact@artsettings.com.Thank you for supporting our artists and their craft. We’re here to ensure you receive high-quality products designed with care.